Shipping policy

Shipping Policy

Thank you for shopping with us! We are dedicated to delivering your orders safely and on time.

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been placed, and another notification once your order has been shipped.

Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout based on your location.

We also offer:

  • Free shipping on orders over $100 (if applicable)

  • Flat rate shipping options may be available at checkout

Estimated delivery times:

  • Canada: 2–7 business days

  • United States: 5–10 business days

Please note that delivery times are estimates and may vary due to carrier delays or high order volumes.

International Shipping & Customs Duties
Orders shipped outside Canada may be subject to customs duties, taxes, or import fees. These charges are determined by the destination country and are the responsibility of the customer. We are not responsible for delays caused by customs.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your package in real-time.

Shipping Address Accuracy
Please ensure that your shipping address is complete and correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Damaged Packages
If your order arrives damaged, or if your package is lost in transit, please contact us within 48 hours of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

Please note that we are not responsible for lost or stolen packages once they are marked as delivered.

Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or courier issues.

Contact Us
If you have any questions about your order or shipping, please contact us at:
moonblushbymansi@gmail.com